TERMS OF SERVICE
Last Updated: August 19, 2026
Welcome to ZELVIAE.
These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the ZELVIAE website, including our online store, products, services, content, features, and any purchases made through our website.
By accessing, browsing, or using zelviae.com ("Website"), or by placing an order through our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, and Refund & Return Policy.
If you do not agree with these Terms, please do not use our Website or purchase products from ZELVIAE.
1. ABOUT ZELVIAE
ZELVIAE is an online women's fashion clothing brand offering a curated selection of contemporary women's apparel and fashion products.
Our collection may include dresses, mini dresses, midi dresses, maxi dresses, tops, skirts, sets, outerwear, and other women's fashion products.
We are committed to providing customers with a convenient online shopping experience, clear product information, secure checkout options, and customer support throughout the purchasing process.
Brand / Company Name: ZELVIAE
Website: https://zelviae.com
Customer Support: support@zelviae.com
Business Address: 1111 6th Ave Ste 550, San Diego, CA, 92223, United States
2. ACCEPTANCE OF THESE TERMS
By using our Website or purchasing a product from ZELVIAE, you confirm that:
- You have read and understood these Terms;
- You agree to comply with these Terms;
- The information you provide to us is accurate and complete;
- You will use our Website only for lawful purposes; and
- You have the legal capacity to enter into a purchase transaction under the laws applicable to you.
If you are using the Website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.
3. CHANGES TO THESE TERMS
ZELVIAE may update, modify, or replace these Terms from time to time to reflect changes to our business, products, services, website functionality, legal requirements, or operational practices.
The most current version of the Terms will always be made available on this page.
When changes are made, we will update the "Last Updated" date shown at the top of this page.
Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
We encourage customers to review these Terms periodically.
4. USING OUR WEBSITE
You agree to use the Website responsibly and only for legitimate purposes.
You must not use the Website to:
- Violate any applicable law or regulation;
- Commit fraud or engage in deceptive activities;
- Attempt to obtain unauthorized access to our systems;
- Interfere with the operation or security of the Website;
- Introduce viruses, malware, or other harmful code;
- Collect or harvest information about other customers without authorization;
- Use automated systems to excessively scrape or copy Website content;
- Misuse discount codes, promotions, or other offers;
- Impersonate another individual or organization;
- Provide false, misleading, or fraudulent information; or
- Engage in activity that could damage ZELVIAE, our customers, or our service providers.
We reserve the right to restrict or terminate access to the Website if we reasonably believe that a user has violated these Terms or engaged in unlawful or abusive activity.
5. PRODUCT INFORMATION
We make reasonable efforts to ensure that the information displayed on our Website is accurate, current, and useful to customers.
Product pages may contain information including:
- Product name;
- Product photographs;
- Product descriptions;
- Available sizes;
- Measurements;
- Materials or fabric information;
- Colors;
- Product features;
- Pricing;
- Availability; and
- Other relevant product information.
We make reasonable efforts to accurately display product colors and appearance. However, actual colors may vary slightly depending on your device, monitor, screen settings, lighting conditions, photography, and other technical factors.
Measurements and sizing information should be reviewed carefully before placing an order.
Minor variations in measurements, color, texture, or manufacturing details do not necessarily constitute a product defect.
6. PRODUCT AVAILABILITY
All products displayed on our Website are subject to availability.
We make reasonable efforts to maintain accurate inventory information. However, inventory information may occasionally change before an order can be processed.
ZELVIAE reserves the right to:
- Limit quantities available for purchase;
- Change product availability;
- Discontinue products;
- Remove products from the Website;
- Modify product specifications; or
- Correct inventory errors.
If a product becomes unavailable after you have placed an order, we may contact you using the information provided during checkout.
Where appropriate, we may offer an alternative solution or issue a refund for the unavailable item.
7. PRICES
All product prices displayed on the Website are subject to change without prior notice.
The applicable price for your order will generally be the price displayed at the time the order is submitted, except where an obvious pricing, technical, or system error has occurred.
Prices may be displayed in the currency selected or supported by our Website and checkout system.
Depending on the destination and applicable laws, taxes, duties, customs charges, or other fees may apply.
Where applicable, such charges may be displayed during checkout or may be imposed by the destination country or relevant authorities.
8. PAYMENT
We use third-party payment processing services to securely process customer transactions.
When placing an order, you agree to provide accurate and complete payment and billing information.
You represent that:
- You are authorized to use the payment method provided;
- The payment information you provide is accurate;
- The transaction is legitimate and authorized by you; and
- You will not use fraudulent or unauthorized payment methods.
If a payment cannot be successfully processed, the order may not be accepted or may be cancelled.
ZELVIAE does not store complete payment card information on our own systems where payment processing is handled by third-party payment providers.
9. ORDER PLACEMENT
When you place an order through our Website, you are submitting a request to purchase the products selected during checkout.
After your order is successfully submitted, you may receive an order confirmation by email.
An order confirmation confirms that we have received your order request; it does not necessarily mean that the order has been fully processed or shipped.
We reserve the right to review and, where reasonably necessary, cancel or decline an order.
10. ORDER ACCEPTANCE AND CANCELLATION
ZELVIAE reserves the right to refuse or cancel an order when reasonably necessary.
Circumstances may include:
- Suspected fraudulent activity;
- Unauthorized payment activity;
- Incorrect pricing;
- Product unavailability;
- Incorrect product information;
- Significant inventory errors;
- Incorrect or incomplete customer information;
- Shipping restrictions;
- Unusual or excessive order quantities;
- Technical errors; or
- Other circumstances that reasonably prevent us from fulfilling the order.
If an order is cancelled after payment has been received, an appropriate refund will be issued to the original payment method, subject to applicable payment processing procedures.
If you wish to cancel or modify an order, contact us as soon as possible at:
Because orders may enter processing shortly after being placed, we cannot guarantee that a cancellation or modification request can always be accommodated.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
11. SHIPPING AND DELIVERY
ZELVIAE currently offers shipping to eligible customers in:
- United States;
- Canada; and
- Europe.
Our estimated delivery timeframe is up to 7 days, depending on the destination and other circumstances affecting order fulfillment and transportation.
Delivery estimates are provided as general estimates and are not guaranteed delivery dates.
Actual delivery may be affected by:
- Order processing;
- Shipping carrier operations;
- Destination;
- Customs processing;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Incorrect address information; or
- Other circumstances beyond our reasonable control.
For complete information regarding shipping and delivery, customers should review our Shipping & Delivery Policy.
12. SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete delivery address during checkout.
Please carefully review your shipping information before submitting an order.
If you discover that your shipping address is incorrect, contact us immediately at:
We will make reasonable efforts to assist with address changes when possible.
However, we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
ZELVIAE is not responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer, except where otherwise required by applicable law.
13. RETURNS AND REFUNDS
We want our customers to shop with confidence.
Eligible purchases may be returned within 30 days of receiving the order, subject to the conditions and procedures described in our Refund & Return Policy.
Generally, returned products should be:
- Unworn;
- Unused;
- In their original condition;
- Free from stains, odors, damage, or alterations;
- Accompanied by original tags where applicable; and
- Returned in suitable packaging.
Certain products or circumstances may be excluded from returns where permitted by applicable law.
For detailed information regarding return eligibility, return procedures, refunds, exchanges, damaged products, and return shipping, please review our Refund & Return Policy.
14. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that appears damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible.
Contact:
Please provide:
- Your order number;
- Your name;
- A description of the issue; and
- Photographs or other relevant information where appropriate.
We will review the information and determine the appropriate resolution in accordance with our Refund & Return Policy and applicable law.
15. INTELLECTUAL PROPERTY
All intellectual property appearing on the ZELVIAE Website belongs to or is licensed to ZELVIAE unless otherwise stated.
This may include:
- ZELVIAE trademarks and branding;
- Logos;
- Product photographs;
- Product descriptions;
- Website text;
- Graphics;
- Videos;
- Website layouts;
- Product presentation;
- Original marketing materials;
- Design elements; and
- Other original content.
You may access and use the Website for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit ZELVIAE content without prior written permission.
16. USER CONTENT
If customers voluntarily submit reviews, photographs, feedback, comments, testimonials, or other content to ZELVIAE, they remain responsible for ensuring that such content is lawful and does not infringe the rights of others.
By submitting content, you represent that you have the necessary rights and permissions to provide that content.
Where permitted by applicable law and our applicable policies, you may grant ZELVIAE permission to use customer-submitted content for legitimate business purposes, including displaying customer reviews or testimonials.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive, fraudulent, or otherwise inappropriate.
17. PROMOTIONS AND DISCOUNT CODES
From time to time, ZELVIAE may offer promotional discounts, coupon codes, sales, or other promotional offers.
Each promotion may have its own terms and conditions.
Unless otherwise stated:
- Promotional codes may have expiration dates;
- Promotional offers may apply only to selected products;
- Certain products may be excluded;
- Promotional codes may not be combined; and
- Promotions may be modified or discontinued at any time.
If specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
18. THIRD-PARTY SERVICES
Our Website may rely on third-party providers for services including:
- Payment processing;
- Shipping and delivery;
- Website hosting;
- Analytics;
- Marketing;
- Customer communication;
- Fraud prevention;
- Security; and
- Other operational services.
Third-party services may operate under their own terms, policies, and privacy practices.
ZELVIAE is not responsible for the independent policies or practices of third-party providers except to the extent required by applicable law.
19. EXTERNAL LINKS
Our Website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
ZELVIAE does not necessarily control or endorse third-party websites and is not responsible for their content, availability, privacy practices, or terms.
Customers should review the applicable policies of third-party websites before using them.
20. PRIVACY AND CUSTOMER INFORMATION
When you use our Website or place an order, we may collect information necessary to operate our business and provide our services.
This may include information such as:
- Name;
- Email address;
- Shipping address;
- Billing information;
- Order information;
- Customer communications; and
- Other information necessary for order fulfillment and customer support.
We process personal information in accordance with our Privacy Policy.
By using our Website, you acknowledge that you have reviewed our Privacy Policy.
21. WEBSITE AVAILABILITY
We make reasonable efforts to maintain the availability and functionality of our Website.
However, we do not guarantee that the Website will always be:
- Available without interruption;
- Completely error-free;
- Free from bugs;
- Free from technical problems; or
- Available at all times.
Temporary interruptions may occur due to:
- Maintenance;
- Updates;
- Technical problems;
- Hosting or service-provider issues;
- Security measures;
- Internet or telecommunications failures; or
- Circumstances outside our reasonable control.
22. DISCLAIMER
To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" basis.
We make reasonable efforts to provide accurate product and business information, but we do not guarantee that every piece of information will always be complete, accurate, current, or free from errors.
Nothing in these Terms is intended to remove, restrict, or limit consumer rights that cannot legally be excluded under applicable law.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ZELVIAE will not be responsible for indirect, incidental, special, or consequential losses arising from or related to the use of our Website, products, or services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms limits any rights or remedies available to consumers under applicable law.
24. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Website, violation of these Terms, or infringement of another person's rights.
This provision does not apply to the extent that applicable law prevents such an obligation.
25. FORCE MAJEURE
ZELVIAE will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include, where applicable:
- Natural disasters;
- Severe weather;
- Transportation disruptions;
- Government actions;
- Customs delays;
- Labor disruptions;
- Internet or telecommunications failures;
- Security incidents;
- Public emergencies; or
- Other events beyond our reasonable control.
Where such circumstances occur, we will make reasonable efforts to minimize disruption and resume normal operations as soon as reasonably possible.
26. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are intended to operate in accordance with applicable laws and regulations.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections that apply in their country or jurisdiction.
Where mandatory consumer protection laws provide rights that cannot be waived or excluded, those rights will continue to apply.
27. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to remain effective to the extent permitted by applicable law.
28. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, and Refund & Return Policy, constitute the general terms governing your use of the ZELVIAE Website and your purchases from us.
Any additional terms presented to you during checkout or in connection with a specific promotion may also apply to the relevant transaction.
29. CONTACT INFORMATION
If you have any questions regarding these Terms, your order, our products, shipping, returns, refunds, or any other matter concerning ZELVIAE, please contact us.
ZELVIAE
Website: zelviae.com
Email: support@zelviae.com
Business Address: 1111 6th Ave Ste 550, San Diego, CA, 92223, United States
Customer Support Hours:
Monday – Sunday
9:00 AM – 7:00 PM
We aim to respond to customer inquiries as promptly as reasonably possible.