CONTACT US
We'd Love to Hear From You
Welcome to ZELVIAE.
Whether you have a question about one of our products, need assistance with an order, want an update on your delivery, or simply need help with your shopping experience, our customer support team is here to assist you.
We value every customer and aim to provide helpful, timely, and professional support.
Customer Support
For questions regarding products, orders, shipping, returns, refunds, or any other inquiries, please contact us by email:
Email: support@zelviae.com
For faster assistance with an existing order, please include your order number in your message.
Business Information
ZELVIAE
1111 6th Ave Ste 550, San Diego, CA, 92223, United States
Website: zelviae.com
Email: support@zelviae.com
Customer Support Hours
Monday – Sunday
9:00 AM – 7:00 PM
We aim to respond to customer inquiries as promptly as reasonably possible.
Response times may vary during weekends, holidays, promotional periods, or periods of unusually high customer volume.
Order Support
If you are contacting us regarding an existing order, please include:
- Your full name
- Order number
- Email address used when placing the order
- Product name
- Details of your request
Providing these details helps our support team locate your order and assist you more efficiently.
Shipping & Delivery Questions
If you have questions about your delivery, including tracking information, delivery delays, incorrect addresses, or other shipping concerns, please contact:
For complete information regarding delivery times, shipping destinations, tracking, customs, and delivery issues, please review our Shipping & Delivery Policy.
Returns & Refunds
If you would like to request a return, exchange, or refund, please contact us before sending any product back.
Email: support@zelviae.com
Please include your order number and the reason for your request.
For complete information about our 30-day return policy, eligibility requirements, return process, and refunds, please review our Refund & Return Policy.
Product Questions
If you need assistance before purchasing, our team can help with general questions regarding:
- Product details
- Available sizes
- Product measurements
- Materials and product information
- Order-related questions
- Shipping availability
We recommend reviewing the product page and available size information before placing an order.
Business Address
ZELVIAE
1111 6th Ave Ste 550, San Diego, CA, 92223, United States
Get in Touch
We appreciate your interest in ZELVIAE and look forward to assisting you.
Customer Support: support@zelviae.com
Thank you for choosing ZELVIAE.
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