PRIVACY POLICY
Last Updated: August 19, 2026
At ZELVIAE, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains how ZELVIAE ("ZELVIAE", "we", "us", or "our") collects, uses, stores, protects, and shares personal information through our website and related services.
Our website is available at:
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
ZELVIAE is an online women's fashion clothing store offering a curated selection of women's apparel and fashion products.
Company / Brand Name: ZELVIAE
Website: zelviae.com
Customer Support: support@zelviae.com
Business Address: 1111 6th Ave Ste 550, San Diego, CA, 92223,, United States
For questions about this Privacy Policy or how we handle personal information, you can contact us at:
2. INFORMATION WE COLLECT
We may collect different categories of information depending on how you interact with our Website.
2.1 Information You Provide Directly
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our Website, you may provide information such as:
- Full name;
- Email address;
- Shipping address;
- Billing address;
- Telephone or mobile number;
- Order information;
- Product preferences;
- Customer service communications;
- Information submitted through forms;
- Reviews, feedback, or other content you voluntarily provide.
We only request information that is reasonably necessary for the relevant business purpose.
3. PAYMENT INFORMATION
When you make a purchase, payment information is processed through our third-party payment providers.
Depending on the payment method used, these providers may collect information such as:
- Payment card information;
- Billing information;
- Payment authentication information;
- Transaction information; and
- Other information necessary to authorize and process the payment.
ZELVIAE does not generally store complete payment card numbers on our own systems when payment processing is handled by third-party payment providers.
Payment providers process information according to their own privacy policies and security practices.
4. INFORMATION COLLECTED AUTOMATICALLY
When you visit our Website, certain technical information may be collected automatically.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Language preferences;
- Approximate geographic location;
- Referring website;
- Pages viewed;
- Products viewed;
- Time spent on pages;
- Links or buttons interacted with;
- Website navigation information;
- Date and time of visits; and
- Other technical information necessary for website operation and security.
This information may be collected through cookies, pixels, analytics technologies, server logs, and similar technologies.
5. COOKIES AND SIMILAR TECHNOLOGIES
ZELVIAE may use cookies and similar technologies to improve the functionality, security, performance, and user experience of our Website.
Cookies may help us:
- Keep products in your shopping cart;
- Remember preferences;
- Maintain checkout functionality;
- Understand how visitors use our Website;
- Improve website performance;
- Measure marketing effectiveness;
- Detect fraudulent or abusive activity; and
- Provide relevant advertising where permitted.
Some cookies are essential for the Website to function properly, while others may be used for analytics, personalization, or advertising purposes.
Depending on your location and applicable law, you may have choices regarding certain non-essential cookies.
You can also manage cookies through your browser settings.
Disabling certain cookies may affect some Website functionality.
6. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business purposes, including to:
Process and fulfill orders
We use information to:
- Process purchases;
- Confirm orders;
- Process payments;
- Arrange shipping;
- Deliver products;
- Provide order updates; and
- Handle returns and refunds.
Provide customer support
We may use your information to respond to questions, requests, complaints, and other customer service communications.
Operate and improve our Website
We may use information to:
- Maintain Website functionality;
- Improve navigation;
- Analyze Website performance;
- Understand customer preferences;
- Improve products and services; and
- Detect and resolve technical problems.
Prevent fraud and protect security
Information may be used to:
- Detect suspicious transactions;
- Prevent fraudulent activity;
- Protect customers;
- Protect our Website;
- Investigate security incidents; and
- Enforce our Terms of Service.
Marketing and communications
Where permitted by applicable law, we may use your information to send:
- Promotional communications;
- Product announcements;
- Special offers;
- Newsletters;
- Shopping-related information; and
- Other marketing communications.
You can unsubscribe from marketing emails by using the unsubscribe option included in those communications.
7. WHEN WE SHARE PERSONAL INFORMATION
We do not sell your personal information as a general business practice.
However, we may share information with trusted third parties when reasonably necessary to operate our business and provide our services.
These may include:
Payment providers
Payment processors may receive information necessary to process transactions and prevent payment fraud.
Shipping and delivery providers
Shipping companies and fulfillment partners may receive information such as your name, address, telephone number, and order details when necessary to deliver your purchase.
Technology and service providers
We may use third-party providers for services including:
- Website hosting;
- E-commerce infrastructure;
- Customer support;
- Email services;
- Analytics;
- Fraud prevention;
- Security;
- Marketing;
- Advertising;
- Data storage; and
- Other business operations.
Professional advisers
We may disclose information to professional advisers, such as legal, accounting, financial, or compliance professionals, where reasonably necessary.
Legal and regulatory purposes
We may disclose information when reasonably necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Protect our legal rights;
- Investigate suspected fraud;
- Protect customers or other individuals; or
- Protect the security and integrity of our business.
8. THIRD-PARTY SERVICES
Our Website may integrate with or use third-party services.
These services may include payment processors, analytics providers, advertising platforms, social media services, shipping providers, customer communication platforms, and other technology providers.
Third-party services may collect or process information according to their own privacy policies.
We encourage customers to review the privacy policies of third-party services where appropriate.
9. ADVERTISING AND MARKETING TECHNOLOGIES
ZELVIAE may use advertising and marketing technologies to understand the effectiveness of our marketing campaigns and, where permitted by applicable law, show relevant advertisements.
These technologies may include cookies, pixels, tags, conversion tracking, and similar tools.
Advertising partners may receive certain information about interactions with our Website, such as pages viewed, products viewed, purchases, or other events.
Where applicable, advertising partners may use this information in accordance with their own privacy policies.
You may have rights or choices regarding personalized advertising depending on your location and applicable law.
10. SOCIAL MEDIA
Our Website or marketing communications may include links or integrations with social media platforms.
If you interact with social media features, the relevant social media provider may collect information according to its own privacy policy.
ZELVIAE does not control the privacy practices of independent social media platforms.
11. INTERNATIONAL DATA TRANSFERS
Because ZELVIAE serves customers internationally and may use service providers located in different countries, personal information may be processed or stored outside the country in which you reside.
Different countries may have different data protection laws.
Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained may depend on:
- The nature of the information;
- The purpose for which it was collected;
- Our business requirements;
- Legal or regulatory obligations;
- Accounting requirements;
- Dispute resolution; and
- Security or fraud-prevention requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
13. DATA SECURITY
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- Secure website connections;
- Access controls;
- Authentication procedures;
- Monitoring and security measures;
- Secure payment processing through appropriate third-party providers; and
- Reasonable internal data protection practices.
However, no method of electronic transmission or storage is completely secure.
Therefore, we cannot guarantee absolute security of personal information.
14. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Request restriction of certain processing;
- Object to certain processing;
- Request portability of certain information;
- Withdraw consent where processing is based on consent;
- Opt out of certain marketing communications; and
- Lodge a complaint with an applicable data protection authority.
These rights are subject to applicable legal limitations and exceptions.
15. MARKETING COMMUNICATIONS
If you receive promotional emails from ZELVIAE, you can unsubscribe at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still send non-promotional communications that are necessary to fulfill an order or provide requested services.
Examples may include:
- Order confirmations;
- Shipping updates;
- Delivery notifications;
- Return or refund communications;
- Security notices; and
- Important account or service information.
16. CHILDREN'S PRIVACY
Our Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us at:
We will take reasonable steps to address the situation as required by applicable law.
17. DO NOT TRACK SIGNALS
Some web browsers and devices may provide "Do Not Track" or similar privacy signals.
Because there is currently no universally accepted standard for interpreting all such signals, our Website may not respond to every browser-based Do Not Track signal.
Where required by applicable law, we will honor legally recognized privacy preference signals.
18. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances, these rights may include the ability to:
- Request information about personal data collected about you;
- Request access to certain personal information;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Opt out of certain forms of data sharing or targeted advertising; and
- Exercise applicable privacy rights without unlawful discrimination.
If you wish to exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
19. EUROPEAN PRIVACY RIGHTS
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction where applicable data protection laws provide similar rights, you may have additional rights regarding your personal information.
Depending on the circumstances, these may include:
- Access;
- Correction;
- Deletion;
- Restriction of processing;
- Data portability;
- Objection to processing;
- Withdrawal of consent; and
- The right to lodge a complaint with an applicable supervisory authority.
Where required by applicable law, we will identify the relevant legal basis for processing personal information.
Possible legal bases may include:
- Performance of a contract;
- Compliance with a legal obligation;
- Legitimate interests; or
- Consent.
20. CANADIAN PRIVACY RIGHTS
Customers located in Canada may have privacy rights under applicable Canadian federal or provincial privacy laws.
Depending on the circumstances, these rights may include the ability to request access to or correction of personal information and to ask questions about how personal information is collected, used, or disclosed.
For privacy-related requests, please contact:
21. REQUESTING ACCESS, CORRECTION, OR DELETION
If you would like to request access to, correction of, or deletion of personal information, please contact us at:
Please include enough information for us to identify your request and, where necessary, verify your identity.
We will review and respond to privacy requests within the timeframe required by applicable law.
Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes.
22. VERIFICATION OF PRIVACY REQUESTS
For security reasons, we may need to verify the identity of a person submitting a privacy request before providing information or making changes.
Verification requirements may vary depending on:
- The nature of the request;
- The sensitivity of the information;
- Applicable legal requirements; and
- The information reasonably available to us.
We will not request unnecessary information solely for verification.
23. DATA BREACHES AND SECURITY INCIDENTS
If ZELVIAE becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to investigate, contain, and address it.
Where notification is required by applicable law, we will provide appropriate notice to affected individuals and/or relevant authorities.
24. LINKS TO OTHER WEBSITES
Our Website may contain links to third-party websites.
These websites are independent from ZELVIAE and may have their own privacy policies and data practices.
We encourage you to review the privacy policy of any third-party website you visit.
ZELVIAE is not responsible for the privacy practices or content of independent third-party websites.
25. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our business;
- Changes to our Website;
- Changes in technology;
- Changes to our data practices;
- Changes to third-party services; or
- Changes in applicable laws and regulations.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
26. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.
ZELVIAE
Website: zelviae.com
Email: support@zelviae.com
Business Address: 1111 6th Ave Ste 550, San Diego, CA, 92223, United States
For privacy-related requests, please use the subject line:
"Privacy Request – ZELVIAE"
We will review and respond to privacy inquiries within the timeframe required by applicable law.
© 2026 ZELVIAE. All rights reserved.